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To confirm a booking a deposit of 50% of the total fee must be paid. No booking is considered final until payment of a deposit is received.

Final Payment: The balancing payment must be paid in full by cash or bank transfer on the day of the event.



What happens if a customer cancels the booking?
My cancellation policy aims to ensure fair recompense in the event of a customer cancelling a booking, which reflects the time involved in organising the booking and the decreasing probability of being able to find alternative work at short notice.

If the booking is cancelled by the client, the client will be charged the following cancellation fees:

• Cancelation made outside 8 weeks (56 days) prior the performance: deposit refundable.
• Cancellations made within 8-4 weeks (56-28 days) prior the performance: 50% of the deposit refundable (25%off the total fee)
• Cancellations made within 4 weeks (28 days) prior the performance: deposit not refundable.
• Cancellations made within 2 weeks (14 days)  prior the performance:  the total cost of the performance must be paid by the client. (The remaining 50% of the total fee will have to be paid by the client).

What if the costumer changes the date or the location of the booking ?
If the customer needs to reschedule the booking, and I am unable to perform at the new date, or I have declined alternate requests to perform on the day I was initially booked by the client, this will be treated as a cancellation of the original booking agreement and the Cancellation Policy will apply as normal.

For relocations: if the new location involves more travelling, an extra will be added to the initial fee, to cover travel expenses.

In instances where a performance cannot take place due to a “Force Majeure Event”, this agreement will be null and void. A Force Majeure Event, under Encore’s terms, occurs where a party is unable to comply with its obligations for reasons out of its control including natural disasters, severe weather conditions, government actions, war, terrorism, riots, strikes, death and acts of God.

If you need any further clarification or help with any of the terms listed above, please do get in touch by clicking here.

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